

BURNOUT,BACKLOGS, AND BUDGET PRESSURE
A PRACTICAL CAPACITYASSESSMENT FOR LOCAL GOVERNMENT FINANCE AND HR LEADERS
Across local governments, the ability for teams to do more with less is a prerequisite. Finance and human resources team headcounts are stagnant or slow-growing while responsibilities continue to expand rapidly. Highly experienced professionals are retiring, taking decades of institutional knowledge with them. Productive team members leave for more manageable workloads, creating open positions that may not be filled for months — if ever. Complex or inconsistent workflows make it nearly impossible to follow policies and procedures.
At the same time, local government leaders need more data to support decision-making, and residents want more intuitive access to information and services. These challenges and expectations culminate in increased risk of team member burnout, ultimately impacting staff retention and compounding the problem. When additional headcount is out of the question, technology can multiply team productivity and help fill in the gaps. Instead of adding or replacing people, system modernization and automation can eliminate time-consuming manual work that drains morale and squanders expertise.
Download now and explore each priority in turn, focusing on what matters now — and what to prepare for next.
Tyler Technolgies
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